Connect Your Bank Account

Everything you need to set up payouts on Shoal

How Payouts Work

Shoal uses Stripe to move funds safely from buyer payment to your bank account.

When your item sells, the money is held securely by Stripe.

After the buyer confirms delivery, your payout is triggered.

Funds arrive in your bank within 1 to 5 business days.

Shoal never sees your bank details. Stripe handles everything directly.

What You Need Before You Start

A valid US or Bahamian bank account with online banking access
Your full legal name (must match your bank account)
Date of birth
A valid government-issued ID (passport or driver's licence)
Your bank account number
Your bank routing number (US) or SWIFT/BIC details (Bahamas)
If you have a business: your business registration number

Step by Step Guide

1
Go to your Seller Verification page.
2
Complete Steps 1 through 3 (account, phone, ID).
3
At Step 4, click Connect Bank Account.
4
Stripe opens a secure page asking for your details.
5
Enter your legal name, date of birth, and address.
6
Enter your bank account and routing number.
7
Stripe may ask to verify your identity with a photo.
8
Once complete, you will be redirected back to Shoal.
9
Your verification status updates to Connected.

US Banks & Routing Numbers

Use these details if you are connecting a US bank account to receive payouts.

Bank of America

Online Banking: bankofamerica.com

Phone: 1-800-432-1000

Notes: One of the largest US banks, available nationwide.

Routing Number: Varies by state - check your checks or online banking.

Chase Bank

Online Banking: chase.com

Phone: 1-800-935-9935

Notes: Major national bank with extensive branch network.

Routing Number: Varies by state - check your checks or online banking.

Wells Fargo

Online Banking: wellsfargo.com

Phone: 1-800-869-3557

Notes: National bank with branches across the US.

Routing Number: Varies by state - check your checks or online banking.

Citibank

Online Banking: online.citibank.com

Phone: 1-800-374-9700

Notes: International bank with US operations.

Routing Number: Varies by state - check your checks or online banking.

Finding Your US Bank Details

Routing Number:

Found on the bottom left of your checks
Available in your online banking portal
Call your bank's customer service
Search "[Your Bank Name] routing number [Your State]"

Account Number:

Check your bank statement
Look at your checkbook (middle numbers at bottom)
Log into online banking
Call your bank's customer service

Important: US routing numbers vary by state. Always verify with your bank or online banking portal.

Bahamian Banks & Online Banking

Use the details below to locate your online banking portal and confirm routing/deposit setup.

Bank of The Bahamas (BOB)

Online Banking: bankbahamas.com/online-banking

Phone: (242) 461-3510

SWIFT/BIC: BOBLBSNS

Notes: Government-owned, widely used across all islands.

Direct Deposit / ACH: Supported

FirstCaribbean International Bank

Online Banking: caboronline.com

Phone: (242) 502-6800

SWIFT/BIC: FCIB BS NS XXX

Notes: Largest local bank, part of CIBC group.

Direct Deposit / ACH: Supported

RBC Royal Bank (Bahamas)

Online Banking: rbcroyalbank.com/caribbean

Phone: (242) 322-4231

SWIFT/BIC: ROYCBSNS

Notes: Major Canadian bank with Bahamas branches.

Direct Deposit / ACH: Supported

Scotiabank (Bahamas)

Online Banking: scotiabank.com/bs

Phone: (242) 356-1400

SWIFT/BIC: NOSCBSNS

Notes: Named Bahamas Best Bank 2022.

Direct Deposit / ACH: Supported

Commonwealth Bank

Online Banking: combankltd.com

Phone: (242) 502-6200

SWIFT/BIC: CBLBBSNS

Notes: One of the oldest banks in the Bahamas.

Direct Deposit / ACH: Supported

Fidelity Bank (Bahamas)

Online Banking: fidelitybahamas.com

Phone: (242) 356-7764

SWIFT/BIC: FIDELBS NS

Notes: Strong local customer service.

Direct Deposit / ACH: Supported

FINCO (Finance Corporation of Bahamas)

Online Banking: Call bank for current portal details.

Phone: (242) 328-5150

SWIFT/BIC: Not applicable - not a full commercial bank

Notes: Specializes in personal and business lending.

Direct Deposit / ACH: Limited, confirm with bank

Understanding Bank Codes

Routing/Transit Numbers:
Bahamian banks do not use routing numbers like US banks. Stripe will instead ask for:

Your bank name (selected from Stripe dropdown)
Your account number
Your bank branch (if applicable)
SWIFT/BIC code (for international transfers)

Finding Your Account Number:

Check your bank statement (top right corner)
Look at your checkbook
Log into online banking
Call your bank customer service

Common Issues & Solutions

Make sure you are entering a BSD (Bahamian Dollar) checking or savings account. Some specialized or investment-only accounts may not work. Try your primary checking account.

Visit your bank branch with your ID to activate online banking. Most Bahamian banks offer it for free. You need online banking to verify your account with Stripe.

Bahamian bank routing numbers can vary in format. Contact your bank directly and ask for your ACH routing number or wire transfer routing number specifically for receiving deposits.

As a Bahamian resident, you do not have a US SSN. Look for the option that says I do not have a US tax ID or select your country as Bahamas. Stripe may ask for your NIB number instead.

First payouts can take 7 to 14 business days. After that, payouts typically arrive within 1 to 5 business days depending on your seller tier and bank processing times.

Stripe currently does not support Central Bank Digital Currency wallets. Use a traditional bank account for now.

Need Help?

Our team can help you finish setup

Email us at support@shoalmarketplace.com and include your seller email address so we can assist quickly.

Contact Support Back to Seller Verification