Contact Shoal Marketplace

🌊 Get Instant Answers with Coral

Before reaching out to our team try asking Coral, our AI support agent. She can answer most questions instantly 24 hours a day 7 days a week. No waiting. No email needed.

How do I list an item? Where is my order? How does buyer protection work? When do sellers get paid?

Get In Touch

🌊

General Inquiries

hello@shoalmarketplace.com

For general questions new seller onboarding press and media inquiries partnership requests and anything else you want to know about Shoal Marketplace.

🌊 Response within 24 hours

?New seller applications
?Partnership opportunities
?Press and media requests
?General marketplace questions
?Feature suggestions
?Community inquiries

Send us an Email

🏖

Support and Help

support@shoalmarketplace.com

For technical issues account problems payment inquiries order issues and any urgent matters that need immediate attention from our support team.

🌊 Response within 12 hours

?Account login issues
?Payment and billing problems
?Order and delivery issues
?Dispute assistance
?Seller payout questions
?Technical bugs and errors

Get Support

Send Us a Message

Fill in the form below and we will get back to you shortly.

First Name *

Last Name *

Email Address *

Subject *

Order ID (optional) Only needed for order related issues

Message *

I have already tried asking Coral our AI support agent

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Message Sent!

Quick Answers

Most questions are answered here instantly

For general inquiries through hello@shoalmarketplace.com we respond within 24 hours. For urgent support issues through support@shoalmarketplace.com we aim to respond within 12 hours. Our AI agent Coral is available instantly 24 hours a day 7 days a week for immediate help.

First try chatting with Coral using the chat button on this page - she can walk you through most order issues instantly. If you need human help email support@shoalmarketplace.com with your order ID and a description of the problem. You can also open a formal dispute through your dashboard for full buyer protection.

Great choice! Head to our Sell page to create your first listing - it takes less than 2 minutes. If you have questions about becoming a seller email hello@shoalmarketplace.com and our team will walk you through everything.

Try resetting your password using the Forgot Password link on the login page. If you are still having trouble email support@shoalmarketplace.com with the email address on your account and we will sort it out quickly.

When you pay on Shoal your money is held securely in escrow and never released to the seller until you confirm your item arrived as described. If anything goes wrong our dispute system and buyer protection covers you fully. Visit our Buyer Protection page to learn more.

Do not panic. Email support@shoalmarketplace.com immediately with your order details and what happened. Our team treats fraud cases as urgent priority. If you paid through Shoal you are protected and we will work to get your money back.

Support Availability

🌊

AI Support (Coral)

Available: 24 hours a day
7 days a week
365 days a year
Instant responses
No waiting

🌊

Email Support

Monday to Friday
9am to 6pm
Bahamas Standard Time
Response within 24 hours
Weekend emails answered Monday

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Urgent Issues

Payment fraud or security concerns
Email support@ immediately
Marked as URGENT in subject
Prioritized response